This Privacy Policy describes the information, as part of the normal operation of our services, we collect from you and what may happen to that information. By accepting the Privacy Policy and the Terms of Use (hereinafter referred to as 'Terms & Conditions of Use') during the Registration process, you expressly give your consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

This Privacy Policy is incorporated into and subject to the Terms of Use. This Privacy Policy is effective upon acceptance thereof during the Registration process for new registering users, and is otherwise effective on May 1st, 2010 for all users.

When you use our Website, we collect and store your personal information during the Registration process. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To fully use our website, you will need to register using our online Registration form, where you may be required to provide us with your contact and identity information and other personal information as indicated on the forms throughout the Website. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website

We use data collection devices such as "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

If you choose to buy or sell on the Website, we collect information about your buying and selling behaviour. We also collect other users' comments about you in our feedback area.

If you choose to post messages on our forums or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We use your personal information to facilitate the services/transactions you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Website to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our TERMS & CONDITIONS OF USE; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple identities or aliases. We may compare and review your personal information for errors, omissions and for accuracy. If you choose to list a product/service for sale on the Website we use your address and billing information to bill you and provide associated support.

You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze website usage, improve the Website's content and product offerings, and customize the Website's content, layout, and services. These uses improve the Website and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Website.

You agree that we may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Website. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.

We may also use your information to deliver information to you that, in some cases, are targeted to your interests, such as new services and promotions. The following are examples of some categories of persons to whom we would share your information with from time-to-time.

1. Advertisements

a) Where a user enters information on any form of an Advertiser, the information is simultaneously collected by Carbiz and the advertiser. The information is used by Carbiz in accordance with the terms of this privacy policy and is used by the advertiser as per the Advertisers prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information.

b) Carbiz may also aggregate (gather up data across all user accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.

2. Classifieds Listings

a) When a user lists a Classified advertisement for Sale/Purchase of a Product/Service, and the Advertisement receives an expression of interest by the interested user, the interested user will be provided the contact information of the User listing the advertisement as provided in that User's registration form subject to the payment of Fees as may be applicable.

b) When a user expresses an interest in a Classified advertisement, the user who has listed the advertisement will be provided the contact information of the interested user as provided in the interested user's registration form subject to the payment of Fees as may be applicable.

3. Cars and Services offered on the Website are by third parties

There are certain cars and services for which third parties request for information before the service is listed on the Website (example: application for car loan). The information provided by the user for such purposes is simultaneously collected by Carbiz and the respective third party. This information is utilised by the third party in accordance with its privacy policy and the terms of the offer. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

4. Internal Service Providers.

We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Website (eg search technology, discussion boards, bill collection, affiliate and rewards programs) and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers' are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Website related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. In some instances, the internal service provider may collect information directly from you (such as for Website surveys). In these cases all the additional information you provide them will be strictly up to you. If you provide additional information to an internal service provider directly, then their use of your personal information is governed by their applicable privacy policy.

5. Legal Requests.

We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, User ID history, fraud complaints, and product listing history without a police order. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will disclose your personal information to law enforcement or other government officials on receipt of Police/Court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we can (and you authorize us to) disclose your name, street address, city, state, pin code, phone number, email, and company name to Intellectual Property rights owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

In order to facilitate interaction among all Carbiz community members, our Website allows you to access other users' contact information. Further, as a Seller you will be sent via email the personal details like email, address and other information of the buyer(s), and as a buyer you will be sent via email the personal details like email, address and other information of the Seller(s). By entering into our TERMS & CONDITIONS OF USE Agreement, you agree that, with respect to other user's personally identifiable information that you obtain through the Website or through a Carbiz - related communication or Carbiz-facilitated transaction, Carbiz hereby grants to you a license to use such information only for:

a) Carbiz-related communications that are not unsolicited commercial messages,

b) Using co-branded services offered through Carbiz and

c) Any other purpose that such user expressly opts into after adequate disclosure of the purpose(s). In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them.

In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure.

Carbiz and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a Carbiz user-even a user who has purchased a Product/Service from you or Sold a Product/Service to you- to your mail list (email or physical mail) without their express consent after adequate disclosure.

To protect your privacy and security, we reserve the right to verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on Carbiz, your Carbiz ID and Password are required in order to access your profile information.

Your Consent

By using the Website, you consent to the collection and use of the information you disclose on the Website to Carbiz. If we decide to change our privacy policy, we will post those changes to the Website so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any changes to our privacy policy will be communicated through our website at least 10 days in advance of implementation.